The rep said they did have it and it would ship with a 3 day lead time. Online chat is also a crap. This is false. A free inside look at company reviews and salaries posted anonymously by employees. 127 Global Industrial reviews. I ordered sanitizer on 5/5. They charged me at a 42% markup!I am stuck with a cabinet in a colour that I didn’t want, and I am now being charged almost as much as the cabinet itself. I waited 5 business days and there was still no tracking so I contacted support again as it was supposed to arrive the following day. I ordered a full face mask on their website that had no indication it wasn't in stock. I bought this Telescoping Wand from Globalindustry.ca last year and just used it once clean my gutter. Waiting for a call back to give CC info for 40 min after a 20 min online chat. 179 likes. After contacting customer service, I was advised that due to it being backorder the papypal charge was cancelled. Share your voice on ResellerRatings.com There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. On August 24 I contacted our Trusty Neighborhood UPS Store and explained our dilemma at which the rep emailed me a document to forward to Global so that they (UPS Store) could file a claim on our behalf. That didn't happen. I placed an order in which was advertently sent to a PO Box. Ethical or Unethical from a Business Standpoint, You be the Judge…. I literally spent $3,000 on machines that first off dont even work properly, one of them doesnt even work at all. It is your manufacture design fault, and now you has changed design. Rather than reordering and rescheduling a new delivery date, they simply canceled my orders (when out of stock) automatically, leaving me hanging.So, here I am in time, still wanting the boxes I ordered, but realizing I'll have to get them at some other company. The time I had to acquire said printer, I also no longer have because of this company's reps. I've given up, not going to risk dealing with this company. On August 26 I contacted Global for feedback and was told that they were working to get the information together for me at which I almost lost it but left it at that and passed that information back to the UPS Store rep who was helping me. Flustered, I interacted with customer service and the best they could offer initially was a partial credit of $83, which is laughable considering not the amount I spent, but the time it took out of my schedule to deal with these issues. Global Industrial reviews (www.globalindustrial.com): RIP OFF!! lol), and that I need to email Carlos. Is global industrial a scam or a legit company? My email get reply from some in India. We're talking about a recycle and trash bin. I was notified 7 days later that the items are on back order. Global went ahead and shipped my order to me the next day, and it was received 5 days later. 2 sections of the cabinets we damaged on arrival. Global Industrial is fairly priced, shipping fees are reasonable, and the catalogue is stuffed with almost everything a business could need. BBB accredited since 10/2/2013. RIP OFF!! Well they did. At that time I requested photos of the damage and any documentation during receiving that indicated the items were received damaged so that I could file a claim with UPS and recoup some of the money that had been invested to try and stay safe as well as support another company during the midst of economic uncertainty. Industrial Supply in Port Washington, NY. I won't ever order from them again and you should think twice. Seems their customer service is in India…, Global - Order Fulfillment Problems - Communication Issues. I will never buy anything from them. It seemed clear to me, that one way or the other there was a clerical error. Since I needed the item immediately I cancelled the order on their website as provided for and ordered from another source which was able to deliver in 2 days. Today is 7/11 and it still did not ship! Seriously they are horrible, Started out good and went downhill quickly. There was a link in the email to cancel the order, I decided to do so since my organization no longer needed the stanchions. Learn how to stay safe during COVID-19 in our new guide: I refused all three shipments as filed a claim with the, Worst Possible Customer Service Experience, Customer service is horrific. We’re in this together! I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. If you ever used this company before it was probably the last time you used them. Global Industrial ranks 95th among Appliance sites. Where can I find other unbiased reviews for Global Industrial Review? I queried with customer service and their response is it's due to the item being 20 lbs. Systemax is a parent company of Global Industrial. Now I will not get my shipment until sometime next week. Truly in favor of vendor. In my opinion, this company appears to have basic order processing problems. Also, website specifically indicates I cannot cancel or return item. This order was promptly placed on back order and remained so weeks after. Return policy is horrible and the suppliers they use are in the same class of being horrible including Speco Tech. A free inside look at company reviews and salaries posted anonymously by employees. Terrible customer service. I asked them to reconsider and meet me half way by refunding half of what one table costs (which was $262, divided by 2 so about $131), and the best they could do was $90. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! The representative on chat line wasn't helpful and took long period of time to respond. I ask customers service to call me back, but nothing. Shipping fees are less than half of what Uline charges! I understand maybe if there is a shortage etc, but they never sent any update messages. They asked for pictures of the item so I sent them. Seems their customer service is in India so the right hand does not know what the left is doing. Same thing happened. Give 5 Stars to Global Industrial everything about them was great and I am sure I will be ordering from them in the future. Another week goes by, no reply from Carlos. That should have been last month and still nothing. The customer service is terrible. These appear to need work at Global Industrial. Why was I able to order knowing that a backordered item with PayPal had this issue? It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. BEWARE OF THIS COMPANY. I then received an email from Global Industrial asking if I am still interested in the toilet paper order placed on back order, or if I would like to cancel it. Placed order 6/2/20, money taken from me but 2 months later no product. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . After chatting with a rep, I decided to rate the company here. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They expedited a replacement table, only to discover upon opening the box that the table they sent was also damaged with a noticeable scratch and dented table legs. Item I'm shopping for is $249.99. Global Industrial Will Steal Your Money. The item was never delivered to my door. Systemax is a parent company of Global Industrial. www.globalindustrial.com Visit this website www.globalindustrial.com. They tried to blame it on us, stating that we ordered too late in the day, and that Friday would then be considered 2nd day. I'm very disappointed and will never buy from this place again. Need advice? If I had I would never of placed an order. A free inside look at company reviews and salaries posted anonymously by employees. Read real customer ratings and reviews or write your own. Then to add insult to injury, I get a bill from my shipping company for shipping. Horrible customer service. They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. I sent them all the info and pics about the wrong items they sent me. I had also provided them with a resale certificate as they had charged my account with sales tax. One week passes, no response. Read employee reviews and ratings on Glassdoor to decide if Global Industrial is right for … So, the printer I was needing this week I now don't have. Interesting how fast it is to take your money out ur account when u order something that you think is going to work because its brand new and cant return YOUR money even when they HAVE the product in their possession. However, I'm in Canada and that SKU was not showing on their Canadian site. ELP Official Store. This company is horrible to deal it, they will not let you return something that has an inaccurate web description. I was concerned about ordering from globalindustrial.ca because of negative reviews. A free inside look at company reviews and salaries posted anonymously by employees. I ordered sanitizer on 3/5. 643 people have already reviewed Global Industrial. Unfortunately (our error) our purchaser wrote down the code for the white cabinet when copying it from your website. Write a review. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. WORST SITE DO NOT PURCHASE ANYTHING FROM HERE! I used to order from Uline - stupid newbie mistake. I don't know why we stuck it out for about 10 years of using them, but 2 weeks ago was the final straw. Very disappointing, and we will no longer be ordering from these guys. The person was rude, short and not at all sympathetic or apologetic, honestly just made me feel extremely unimportant which is a shame because I spend a LOT of money on this site. 123 Global Industrial reviews. If i could leave a negetive star i would. Also I asked 12 times for return label but they never did. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I was searching the internet for Moldex Glide foam earplugs. Called in and the first representative was rude and left me on hold for longer than 10 minutes. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Pick another company and dont look back. Every note I read said it would be a Thursday delivery. Can not get any customer service. I called 2 months ago they said it would ship in another month. Filter by: Filter by: Lou Tedeschi 1 review. They asked for pictures of the item so I sent them. They did not want to honor original purchase price since they will make more money. The date of delivery was 90 days after my original date of ordering. The original shipment never arrived. It’s called kill the ball down the road and hopefully the consumer will forget.Short story - ordered 4 cabinets from them along with other things. The next day I received an email advising that they had set up my account as a consumer account under my husbands name even after they had received a state of Tennessee resales certificate. This time, the rep said this was out of stock and cancelled my order. It showed a delivery date of Sept 28. *Update: after posting this review they sent an email and said "Estimated Ship Date:35 Days"Since they also said that when I called a month ago, I will believe it when I see it and make another update at that time. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. Comentarios de global industrial y valoraciones de global industrial – ¡Compra global industrial con confianza en AliExpress! Global Industrial Will Steal Your Money About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. It took over a month to receive something they said would only take 10 days. A free inside look at company reviews and salaries posted anonymously by employees. Here's my policy, I will never do business with this company again. Phone calls were sent to voicemail. Report scams Check Trust Mamma! They just lost a major account purchaser. Shipment not as advertised. I’m stuck with an white cabinet, when everything else in my front reception is Arctic Silver, and then we have this glaring white cabinet, at our front reception. Will never do business with this company again. Glassdoor has 131 Global Industrial reviews submitted anonymously by Global Industrial employees. 134 reviews from Global Industrial employees about Global Industrial culture, salaries, benefits, work-life balance, management, job security, and more. | Read 21-40 Reviews out of 643 Global Industrial is fairly priced, shipping fees are reasonable, and the catalogue is stuffed with almost everything a business could need. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. I was told that photos and receiving information would be mailed to me that day, which never happened, and the representative also stated that they would contact warehouse personnel to obtain better pictures to help in claims process but again, nothing was never received. Tried to charge me 250% of actual shipping costs... caught them but had to spend an hour on the phone arguing to get reimbursed. But either way one drawer was much larger than the catalog indicated. DO NOT BUY FROM THEM. STAY AWAY FROM THIS COMPANY>. The second shipment barely arrived. No reply from Carlos lol!I get on the chat again, get a wonderful gentleman by the name of Jorge this time. I went to the web site again. It stated in the description, Arctic Silver. Said I was to have it on the 4th and didn't receive the shipment. My fault maybe as I did not read the reviews first . At this point he throws up the white flag and gives me a contact. No one called back or responded to emails. Issue is it's currently backordered everywhere except here. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. Told it was shipped then it was on back order then it was delivered then its still on back order. Global Industrial Review, Global Industrial Review Suppliers Directory - Find variety Global Industrial Review Suppliers, Manufacturers, Companies from around the World at review guangzhou hair ,slim patch reviews ,anti snoring chin strap reviews, Hair Extension A free inside look at company reviews and salaries posted anonymously by employees. Probably one of the worst transactions I have made with a vendor for our work products. She thought it was the code for the cabinet, did not know that it was colour specific. I own a cleaning company and order majority of my supplies from this site and at first I was extremely happy with the price and service but my 3rd time doing a ordering run It was messed up and to try and fix this issue was extremely difficult. This order was promptly placed on back order and remained so weeks after. Office Supplies If a company is offering cheap equipment without accepting returns - DON'T WASTE YOUR TIME! Couldn't even put 1 unit together because of missing so many pieces. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. So you should recall your design fault. © 2020 Trustpilot, Inc. All rights reserved. The next 2 days I got emails from them asking for the pictures. Now the BE manufacture has changed the part #7 design. Global Industrial is a Leading Distributor of Material Handling Equipment, Storage Solutions, Workbenches, Office Furniture, Safety Equipment, Tools, Motors, HVAC Equipment and more, Carrying over 1,000,000 Commercial and Industrial Products at low prices. At this point I google reviews for the company, and come across this site. I received an email 30 days after my original order date for an approximate delivery date. are basic Inventory Control components. Went to purchase and the shipping cost is $192.99. Spoke to them again and they said "so you're claiming you were told you'd get a discount?" Customer service is a JOKE! Today is 7/11 and it still did not ship! I contacted the Globalindustrial customer service to provide warranty, but they refused and said only three-month warranty. After two more emails informing me of the arrival dates and very vague verbiage i tried to email the CSR I spoke to get some clarification, I never received a response. 131 Global Industrial reviews. 51 reviews from Global Industrial Services employees about Global Industrial Services culture, salaries, benefits, work-life balance, management, job security, and more. We paid for 2nd day air. On August 28 the UPS Store rep emailed Global with me in copy to explain and request the pertinent information needed to file a claim on our behalf and received no reply. Avoid the hassle and order elsewhere. As it is now September with no response from Global Equipment Company Inc., I am now in the process of seeking alternative means to have my concerns addressed with the company as well as ensuring that the general public is aware of how this company operates when it comes to customer's concerns. No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. Upon contacting Global customer service the representative we dealt with provided all of the necessary documents to return the 2 partitions and 2 boxes of support brackets within a designated timeframe for a refund. So fine, I email Carlos. Probably one of the worst transactions I have made with a vendor for our work products. I placed an order for an item that in their website said "In Stock" expecting shipment to occur that same day as their website claimed. Well they did. 179 Reviews | 3.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. Order fulfillment, backordering, etc. BEEN WAITING MONTHS FOR MY PRODUCT! 20,860 reviews for Global Industrial, rated 3.39 stars. Slow service; They put the wrong address in the UPS label and I had to chase my merchandise. Tell us about your experience with Global Industrial: Your name: Your email address: » View 177 Deals for Global Industrial « Gain trust and grow your business with customer reviews. Very poor experience. Spoke with them again and they said they'd put it in as a refund. I purchased and item that the sales lady assured me was compatible with my pressure washer. Checkout did not work online. I would have charged to another source. I received a confirmation email that said expected delivery date was 30 days later. Customer communications have been poor. This is unfair. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. After the expected delivery date I contacted UPS which advised me to contact the original merchant. I will update this review when I receive product. Two days after still waiting for a email confirmation; nothing yet. Claim your listing for free to respond to reviews, update your profile and manage your listing. Seriously they are horrible. First I ordered a large recycling bin lid I couldn't find anywhere else. I ordered a double pedestal (with drawers) shop type work bench. Glassdoor has 134 Global Industrial reviews submitted anonymously by Global Industrial employees. The catalog information was very ambiguous 4 drawer v. s. 5 drawer. TOTAL SCAM COMPANY. and made me forward the email to them to prove it. They are so arrogant. But again, we made the clerical error. After my expected delivery date passed I checked on my order and it was backordered with a new delivery date. As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. Had to hang up and call back. Their people who work there are rude and have zero compassion for their screwups. On August 20 I contacted Global again and the same scenario with being very apologetic but never producing any of the documents so I could file a claim. A free inside look at company reviews and salaries posted anonymously by employees. Global Industrial Reviews. Fast forward 60 days later and the stanchions have arrived AFTER this order should have been canceled. Their operation is amazingly shoddy given how much money & effort they're putting into their online marketing. I wish I would have found these reviews before I purchased anything, and seeing them now shows me that I am not alone. 126 Global Industrial reviews. If you need a reliable company, I would recommend looking elsewhere. Upon tracking the items and seeing that they were received by Global and after never receiving any feedback from the company I eventually called on August 7th and was told that all items had been received but that the 2 partitions were damaged when they arrived and that a refund would not be issued for the damaged items. Carlos tells me he'd need to message the supplier to find out availability in Canada. They want to insist they sent the right item when clearly they did not. The customer service was absolutely the worst I have ever experienced and I honestly don't think they care at all about making customers happy. Terrible customer service, They have messed up a pretty large job we have with the Federal Gov. 2 months ago they said it would ship in another month. Thank you! We received our order, made necessary adjustments in office area which left us with 2 of the partitions ($313.95ea) and associated brackets still in their box unopened and not needed. Learn how to stay safe during COVID-19 in our new guide: I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! That drlivery date was missed also with a third proposed totalling 2 months later than originally expected. So I get on the chat again. Just horrible.I wanted to order a shelving system, but their site showed a seperate SKU# for the hardware for the shelf (the screws). So I've no idea if this is actually a supervisor, or his buddy in the next cubicle who's going to cover for Carlos. 126 Global Industrial reviews. We received an Email that it had been shipped, at that arrival date would be Thursday, 2 days later. This order was promptly placed on back order and remained so weeks after. I had problems with on line order. See BBB rating, reviews, complaints, request a quote & more. We use cookies for analytics, personalization, and ads. Tracking was also excellent I knew exactly when it left until the time it was delivered to the porch all the details complete and texted to me. Very frustrating. The next 2 days I got emails from them asking for the pictures. Price:-OK. Free Shipping & Up More. Tried to do first order for wire storage racks and customer service is non existent. I took the part to a local mechanic dealer. Went to online account for return of product. The dealer told me that it is a design fault because the part #7 only tight-fitting, it should be screw in. I tell Jorge I would like contact infromation for a supervisor, and that I don't want to speak to him about my issue. Write A Review (It only takes 30 seconds!) High Speed 60fps 1280*720 Camera Module Global Shutter USB Webcam Aptina AR0144 UVC Plug Play Driverless USB Camera. Needed warranty work on my floor scrubber. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. Not sure if it was Global Industrial's fault or FedEx's, but regardless I asked for a replacement and they complied. Was told I needed to call and schedule the delivery date and time. Initial conversation with CSR said the stanchions are in stock and will arrive within 7-10 days. Elsewhere including manufacturer the price is the same with free shipping. GLOBAL IS NOT WORTH THE TROUBLE. AFTER THIS I CONSIDER THEM DISHONEST AND NOT TO BE TRUSTED! After a month of not hearing anything, I went to the site to check my order. WILL NOT STAND BY THEIR PRODUCTS EVEN WITH A ONE YEAR WARRANTY. We immediately returned all of the items back to sender since we have tried several times to call this business and have been put on hold by an actual person only to have them never come back on the line for over an hour. Tip for consumers: DO NOT TRUST THE REVIEWS. Checks need to be put in place to not allow PayPal to be charged on backordered items-siren I was told PayPal has a 5 day term. Looks ridiculous. Later I ordered a large recycling bin, because the lid wouldn't fit other brands. This company has been a nightmare to work with from the very beginning, including the promotional "get 5% off" email I received. A free inside look at company reviews and salaries posted anonymously by employees. They said it was "lost with the carrier." This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. Still never got it. I was able to find them on some different website but Global Industrial had the best price and free shipping two things I look for when ordering products. If you want an awful customer service experience, this company is the one for you. Global Industrial, Port Washington, NY. On July 1, I ordered the boxes. I purchased a printer from GI after contacting their customer service to confirm they had this particular printer in stock. On 29 July 2020 we took the items to our trusty neighborhood UPS Store (whom we deal with on a regular basis) and was told that we would have to return the partitions by UPS Freight due to the weight (at a cost of $262.00) and had no problems in making sure items were returned in a proper and safe manner. About 3-4 months ago I decided to place an order with Global Industrial for toilet paper because of the lack of toilet paper on the shelves of my local grocery stores due to the Covid-19 crisis. Started a virtual chat and they stated they were going to send parts. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? Upon contacting global industrial they advised that they could not alter the original shipping address and that I would have to basically re-order. Good luck, buy from anyone else. Home > reviews > Tools > "global industrial" 337 Results . They use UPS and it was delivered directly to my porch unlike places that ship shore post which I hate because it adds extra days to the delivery. Sent email for them to correct, they replied a day later. I rarely complain on the Internet, but this has been a frustrating experience. Read about their experiences and share your own! Global Industrial Reviews 528 • Average . They said it takes 2 business days so I waited, called again, transfer calls multiple times for 58 minutes. Never trust websites which offer a shady ‘advocacy package’ to businesses. Trying to call them back but no one answered the phone. We are a small company in South Florida who ordered Freestanding Office Partitions ($1599.39 Total) on 05/13/2020 to establish safe working environment for limited office personnel during Covid-19 Pandemic. Shipping fees are less than half of what Uline charges!! For future customers this site can be great but if something goes wrong which is a guarantee with any site, good luck. So I went to the live chat, said what's the story? 127 Global Industrial reviews. They clearly sent the wrong item for one of the two pedestal units. They sent me the wrong item, so I called and told them.